Support
Questions about a booking, a payment, your account, or becoming a pro on JAX — we answer every message.
Email joe@jacksofallstl.com
Help us help you faster: include the email address on your JAX account and, if it's about a specific job, the job ID from the booking screen.
Common questions
When am I charged? Only after you confirm a finished job in the app. You're billed at the hourly rate shown when booking, for actual time worked, with a one-hour minimum.
How do I cancel a booking? Open the job in the app and choose Cancel before the pro starts work.
How do I delete my account? Email us at the address above, or use the delete option in the app's settings. See our Privacy Policy for what happens to your data.